Welcome to the new Case Management System Page

As of 8 July 2025, our new CMS will officially be launched for Representative’s registration, and lodging of opt-out applications and related requests. The remaining proceedings will be available as from September and until then, the current CMS will continue to be used for the filing of cases, applications and protective letters.

To support you with the use of the new CMS, we have developed this dedicated page where you will find support resources and training materials for you to get started and make the most of the available features from day one.

Here, you’ll find:

• Training Materials – Training guides and video tutorials to help you quickly get knowledge on the new CMS;

• Frequently Asked Questions (FAQ) – Answers to common questions that we received during the development of the solution;

• Support Guidance & Contact – Troubleshooting tips and contact information to assist you every step of the way.

Our objective is to ensure a smooth transition and minimise any disruptions to your activities. We encourage you to use the provided resources and reach out if you have any questions or require further assistance.

Whether you’re preparing ahead or need help after go-live, this page will grow with your needs. Be sure to bookmark it and check back regularly for updates and news!